UniVent Console Refund Policy

This policy sets out matters concerning refunds of the paid credits and paid services used within the UniVent Console service.
Members (organizers/sellers) who use the UniVent Console may request withdrawal of purchase and refunds in accordance with this policy.

In this policy, the “Company” means KodeBridge, the operator of UniVent, which is the party responsible for payments and refunds of Console paid services (the telecommunication sales business operator). The Company’s business information is set out in the Addendum to the UniVent Terms of Service.
Members may be consumers (individuals) or businesses (sole proprietors or corporations), and the scope in which related laws apply may vary depending on the member’s status.
Detailed standards not set out in this policy (penalties, surcharges, the basis for calculating charges, etc.) are determined by the Company in its operational policies (pricing information) and posted within the Service.

This policy applies to the following payment items.

• Uni Points (UP): A paid credit within the Console
• AI Cash (aic): A credit deducted according to Uni (AI) usage. It is charged by converting Uni Points, and if the Company sells AI Cash directly, the provisions on Uni Points apply mutatis mutandis
• Plans: Per-event payment / monthly group subscription / per-store payment
• Equipment rental: Rental of individual items of event operation equipment (Stations, printers, etc.)

This policy does not apply to services that the Company provides on an individually quoted basis, such as on-site event recap video production; such services follow the conditions set out in the relevant contract or notice.

1. Withdrawal of Purchase

Uni Points (UP) Purchases

Members may withdraw their purchase within 7 days from the date on which they purchased the Uni Points.
However, if any part of the purchased points has been used, withdrawal of purchase may be restricted for the used portion.
Points are deducted in the order of free points → paid points, and only usage after the free points have been exhausted is deemed use of paid points.
Uni Points are managed on a group basis and cannot be transferred to other persons or to other groups.
Paid points are valid for 5 years from the date of purchase (the statute of limitations for commercial claims under the Commercial Act), and free (promotional) points are subject to the validity period notified when they are granted (6 months by default).

AI Cash (aic) Conversion

When Uni Points are converted into AI Cash, the points are deemed used at the time of conversion, and the converted AI Cash cannot be converted back into Uni Points or refunded.
The conversion rate and validity period are shown before conversion, and the conversion proceeds only after the member has checked them.

Plan Purchases

Members may withdraw their purchase only if they meet all of the following conditions.

1. 7 days have not passed since the payment date
2. Immediately before the payment, the relevant resources (number of participants, staff members, quantity, etc.) had not reached the limit of the existing plan
   (e.g., if 60 people applied under a plan with a 50-person limit, resulting in a locked state, and the member then upgraded to a plan with a 100-person limit, the plan is deemed used immediately upon payment)
3. No new resources or new features have been used since the payment
4. The Uni Points (UP) credited at the time of payment remain available as a recoverable balance

Add-ons such as extra headcount or extra quantity can be partially refunded for the unused portion only.
Upon a refund, the Uni Points credited and provided at the time of payment are recovered.

Equipment Rental

• Before shipment of the equipment begins (before the Company starts shipping it by courier or the like): refundable. However, if the cancellation is made close to the rental start date, within the period set by the Company, the penalty set out in the operational policies (pricing information) may be deducted.
• If a cause attributable to the Company occurs (damage, incorrect delivery, missing shipment, etc.): full refund regardless of whether the equipment has been shipped
• Consumables: refundable only if the packaging is unopened. Made-to-order consumables such as custom claim tickets cannot be refunded once ordered.

For equipment that requires a deposit, the remaining balance after deducting any excess usage (e.g., printing beyond the allotted number of sheets) is refunded after the return is confirmed.
Incidental costs other than the rental fee, such as shipping costs and name tag production costs, are not refundable to the extent they have already been provided.

2. Restrictions on Withdrawal

Uni Points (UP) Purchases

The following points are excluded from refunds.

• Purchased Uni Points whose validity period has expired
• Points granted free of charge by the Company through promotions, campaigns, etc.
• Points converted into other credits such as AI Cash (aic) (cannot be converted back or refunded after conversion)

Withdrawal of purchase may be restricted in the following cases.

• The account’s use of the Service has been restricted due to a violation of the Terms of Service
• Other cases where withdrawal is restricted under applicable laws

Plan Purchases

Withdrawal of purchase may be restricted in the following cases.

• Any one of the withdrawal conditions in the preceding section is not met
• The account’s use of the Service has been restricted due to a violation of the Terms of Service
• Other cases where withdrawal is restricted under applicable laws

Equipment Rental

Withdrawal of purchase may be restricted in the following cases.

• Shipment of the equipment has already begun (partial refunds, such as for shortening the rental period, are also restricted)
• The packaging of consumables has been opened
• Made-to-order consumables such as custom claim tickets have been ordered
• The account’s use of the Service has been restricted due to a violation of the Terms of Service
• Other cases where withdrawal is restricted under applicable laws

Late Return, Damage, or Loss of Equipment

• If equipment is returned after the agreed return date, additional rental fees and surcharges may be charged in accordance with the standards set out in the operational policies (pricing information).
• If equipment is damaged or lost due to the member’s intent or negligence, the actual repair cost or the value of the equipment at the price of a new unit plus shipping costs may be charged, and if a deposit was paid, the charge is deducted from the deposit first. Marks resulting from ordinary use are not charged.
• The amount charged and the basis for its calculation are communicated to the member after the return is confirmed.

3. Refunds for Causes Attributable to the Company

This section applies to purchases of Uni Points (UP), AI Cash, and plans; for equipment rental, causes attributable to the Company are governed by the equipment rental provisions.

If, due to a cause attributable to the Company, the remaining use of a purchased paid service is no longer possible (limited to cases such as termination of the Service or permanent discontinuation of the relevant feature), refunds are made in accordance with applicable laws, limited to the unused balance of paid points, the unused balance of AI Cash converted from paid points, and the remaining portion of plans.
Temporary outages, scheduled maintenance, and similar causes do not fall under this section.
Upon a refund under this section, the Uni Points credited and provided at the time of payment are converted into promotional points, and the fee that the refund procedure below applies once a certain period has passed since payment does not apply.

4. Refund Procedure

Refunds are made by canceling the approval, in full or in part, through the original payment method.
Refunds resulting from withdrawal of purchase within the statutory withdrawal period are processed within the period prescribed by applicable laws from the date the notice of withdrawal is received (for equipment rental, the date the equipment is returned), and other refunds are processed after the request is received.
If the Company processes a refund after the statutory withdrawal period has passed and 1 month has passed since the payment date, a fee (up to 5%) may be deducted from the refund amount, and the refund may be made by another method designated by the Company (such as a bank transfer).